United Airlines is a three-star airline with service to hundreds of domestic and international destinations. The company's flights are comfortable and convenient, but some passengers have complained about the service. There are many ways to report any problems that you might have.
Problems with United Airlines
United's customer service is often criticized for being difficult to work with. Customers have been unhappy with the way they've been treated by United on the phone, online or in other ways. While the company offers a website, they also have an app. However, most complaints still come in via phone.
Customers are frequently confused by the amount of legroom they can expect during long flights in Economy Class. The majority of seats have 17 inches of space and a 31 inch pitch, which can be too small for most travelers to be comfortable.
When booking your flight, it is important to double-check the dimensions of your seat. You'll want to make sure that you're happy with the seats you've selected, especially if you're traveling with children.
United's flight entertainment system is great, but you must own your own tablet or smartphone to use it. The choice of movies and shows is updated monthly but there is always enough to keep you occupied on your flight.
Depending upon the aircraft, international flights may have seatback entertainment systems comparable to those you would find in First class. This feature can be a real plus, especially if you're traveling with young children or elderly passengers.
Cons include that Economy class does not allow checked bags and that the maximum weight for each bag is just 50 pounds. This can be a hassle if you're carrying heavy clothing or items like medications.
Many reviewers have complained about the food and drinks at United. There are a lot of options on the menu, but not all of them are up to par. The company also charges a premium for in-flight alcohol, which can be expensive.
MileagePlus offers a program to reward frequent travelers. They can be used for a variety of things such as an upgraded business or first-class seat, a checked bag, or to upgrade your flight.
United Club lounges are available in many airports to those who have earned a lot. This is a great lounge for relaxing before your flight.
The United website also has a live chat option where you can talk with a representative in real time about any problems or questions that you have. It is very useful for people who do not want to speak on the phone or don't know English well. You can also send an email to them and they will answer your questions or provide some assistance.