Customer reviews are an important part of making sure your customers are satisfied. Once you've finished a job/made a sale to your customers, you can ask them for feedback. You can do this on social media, via email, or through customer success agents. You can also use automated emails to ask for reviews, but make sure you add a personal touch.
You will receive a steady flow of reviews
Online reviews are one of the most trusted signals for businesses, so it is crucial that you get as many positive ones as possible. Research has shown that 94% will abandon a business with too many negative reviews. A steady stream positive reviews can help you to identify the best quotes that you can share with customers.
The first step is to analyze your competitors' listings and decide how many reviews they receive. Aim to get one to two reviews per week, or even monthly. It is important to not receive too many reviews, as most people only want to read reviews that are recent.
Request for automated review
The automated review request process allows you to ensure that no customer goes unnoticed. With the right software you can quickly set up a process which sends text messages to customers willing to provide feedback. These automated messages can be customized to include specific questions and a Net Promoter Score, which measures the customer's opinion of your business. You can get the most from automated reviews by choosing a system you are comfortable with and that you can adapt to as needed.
Automated reviews can help you save time as well as money. However, there are some aspects of review management that are best handled manually. If a customer leaves a negative review, you will likely need to respond. Whichever option you choose make sure you map out the customer journey so that you can automate this critical part of business.
Ask customers
Asking your customers directly for feedback is one of the best methods to obtain more reviews. You can ask your customers to write a review right from your website or mobile app. Your customers should be educated about why they should leave reviews. Your customers will be more inclined to leave positive reviews if you are able to educate them.
It can be easier to request reviews by using a third-party review service provider. It removes the awkwardness that many people have about being asked for a review. Reputable companies are more likely to hire third-party review agencies.
Respond to any negative remarks
You should be aware of how to handle negative reviews posted online about your business. You should resolve any negative reviews as quickly as possible, regardless of whether they are public or private. Sometimes it is small mistakes that lead to negative reviews. No matter how the review was received, the right response can help you win your customers back.
Negative reviews are a great way to show customers you care. Although it can be difficult, it is a great way to build customer loyalty as well as show professionalism. Do not be afraid to share negative reviews with others. Documenting your response will help you manage the situation. Your sales representatives can be trained to quickly respond to customer concerns. Businesses should normally respond within 24 hours to any negative reviews. If you are able to do so, customers will feel more comfortable with your business.