You can provide a personal service to your customers by using live chat software. Installing a livechat solution on your website will give visitors an instant channel to communicate with your staff. Many of these solutions offer additional features such file sharing and phone support.
Live chat software can also help businesses automate and streamline customer support functions. This could include routing inbound calls to the correct team members, providing canned responses and a functional response that matches company branding.
Live chat software can also help businesses boost sales. A live chat tool can help increase customer engagement which in turn will lead to higher retention. It can be particularly helpful for small and medium-sized companies, which typically have fewer customers than larger enterprises. No matter the size of your company, live chat can be used to fulfill your requirements.
The best live chat software will include features such as automated responses, custom greetings and announcements, real-time analytics and website visitor tracking. These features will allow you to measure the effectiveness and efficiency of your customer service. Plus, you'll find that you can easily customize the look of your chat interface, including the color of the chat box and the text on the window. Pre-chat forms are also available to collect leads.
Pricing is up to you. You can either get a free plan or pay more for more advanced features. An agent can purchase a fully-featured product for $29 each. An enterprise level option is available for larger businesses. It offers more power and has more useful features.
Live chat solutions can help you increase sales by providing 24-hour support. Some of the top providers offer this feature. Make sure to consider your professional goals as well as your budget in order to make the best decision.
Drift is a live chat platform that focuses on sales. Drift has a chatbot that engages visitors and allows you to personalize your customer experience. Drift's Visitor Intelligence software collects data from various business tools, databases, and other sources. You can use this data to improve your sales and understand the buying behaviour of your prospects.
Another option is to use a live chat package that integrates seamlessly with various apps and platforms. This will allow you to create a seamless support experience for your staff and improve customer satisfaction. Most of these solutions are integrated with popular ecommerce and delivery tracking tools, as well as social media messaging apps. You can increase conversions by adding a live chat widget on your website.
No matter if you use live chat for front-facing, internal support or internal purposes, the best solution will provide an easy way to handle your support requests online. This can help you increase revenue by increasing customer engagement and satisfaction.